Robertson's Flowers
Robertson's Florist

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ABOUT US
About The Company
 
Areas Served
 
Delivery Policy
 
Store Hours
 
Specialty Services
 
Substitution Policy
 
Payment Options
 
Contact Information
 
Privacy Policy
 
 
 
 
Robertson's Flowers

ADDRESS   8501 Germantown Ave
  Philadelphia
  PA 19118
PHONE (800) 242-6002
EMAIL info@robertsonsflowers.com
 




 
 About The Company

In 1925, George Robertson and his eldest son, Charles, opened their own landscaping firm offering a variety of services. The business grew rapidly and only two years later, they purchased a building at 8339 Germantown Avenue. Here, George’s daughter Janet first added fresh cut flowers to the business. Over the years the landscaping side of the business declined while the fresh flower division continued to thrive.

Through the depression years, the demand for fresh cut flowers grew and the family moved to a larger quarters in 1935 to 8341 Germantown Avenue.

In contrast to today’s taste customers in the 1920’s – 30’s preferred loose cut flowers in a box to arrange themselves. In 1949, with the passing of George, the family moved to their present location at 8501 Germantown Avenue in the Heart of Chestnut Hill. In 1985, another new phase of growth was introduced by expanding and rebuilding.

There are many things that make Robertson's Flowers outstanding: exceptional customer service, best available products and dependability. Robertson’s Flowers customer service is known to go above and beyond the call of duty. They have a full service staff that can assist you in everything from ordering everyday flowers to the wedding of your dreams. The staff at Robertson's Flowers only works with the best suppliers and wholesalers. Flowers are brought in fresh daily from local growers and from all over the world making sure that they are the best for their customers. In 1991, Seedlings opened specializing in gift and layette for babies. The Wayne store location was opened in 2001 and also in the same year saw the re-opening of the Garden Center in Wyndmoor. In 2003, all offices, production, design and delivery were moved to the Operations Center which is also located in Wyndmoor.

Today, Robertson's Flowers is well known and respected throughout the Philadelphia Area, and floral industry, for tasteful and fine quality fresh flowers and arrangements. While they now have grown to three retail locations, they have never lost sight of what they do best: delivering to their customers the most beautiful products with the best possible customer service is a standard which is upheld each and every day.

Robertson’s Flowers was selected as "Best Florist" by Philadelphia Magazine, "Best Florist on the Main Line" by Main Line Life Newspaper, Winning the Mayor’s Cup and Best Use of Color in a Party Setting Awards at the 2006 Philadelphia Flower Show. Robertson’s Flowers had been involved in the Philadelphia Flower Show for more than 30 years winning more then 30 awards including Best of Show in 2001 and 2004. These are just some of the awards Robertson's Flowers has won over the past few years. In addition to these awards, Robertson's Flowers was the recipient of the first ever "Pink Carnation" Award for outstanding service and building awareness from the Susan G. Komen Foundation in October or 2005.

With its history and reputation, Robertson's Flowers has become a household name in the communities served. They take great pride in making a difference in the lives of each client who enters their store, calls their phone number and visits their website. Each year Robertson’s gives back to the community through donations to local and national non-profit organizations. Each year they receive more than 300 donation requests and honor almost 70% of the requests. This past year Robertson’s was proud to take part in the Susan G. Komen foundation Annual Pink Tie Ball, The Philadelphia Antique Show and Alex’s Lemonade Stand while also supporting The American Red Cross, The American Cancer Society, local schools and churches along with many other organizations.

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 Store Hours

Robertson’s Flowers of Chestnut Hill, (Philadelphia) PA

Monday - Thursday: 9:30am – 5:30pm
Friday – 9:30am – 8:00pm
Saturday – 8:30am – 5:00pm
Sunday – 10:00am – 4:00pm
February 13th: 9:00am - 8:00pm
February 14th: 9:00am - 6:00pm


Robertson’s Flowers of Bryn Mawr, PA

Monday – Saturday: 10am – 5pm
February 13th: 10:00am - 6:00pm
February 14th: 9:00am - 5:00pm


To ensure on-time delivery to the Philadelphia area during the busy holiday season, place your order at least one day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our stores will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Easter, Memorial Day, Independence Day and Labor Day.

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 Payment Options

         

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 Areas Served

Robertson's delivers daily to Philadelphia, the Main Line, and the suburbs that surround Philadelphia in our own vehicles using Robertson's Flowers uniformed drivers. If you have further questions regarding delivery, please call customer service at 800-242-6002.

We also deliver to the following facilities
58th & Greenway PresbyterianA Groh Schneider Funeral Home
A P Donato Funeral HomeA V Barkley Funeral Home
Abington HospitalAbington Rehabilitation Svc
Abington Surgical CtrAbramson Center-Jewish Life
Achille A Ingenito Funeral HmActs Inc
Acts Of The Apostles ChurchAlbert Einstein Medical Center
Aldworth Funeral HomeAlfonso Cannon Funeral Chapels
Alleva Funeral Home IncAlterra Clare Bridge
Alterra Wynwood Of MontgomeryAmbler Rest Ctr
American Cremation SocietyAmerican Postal Workers House
American Vein InstAnn Sistrun Home Inc.
Anton B Urban Funeral Home IncArcher-Bernard Funeral Home
Artman Lutheran HomeArturo J Wilson Funeral Home
Ascension Manor 2Ascension Manor Inc
Ashton Hall Nursing & RehabAtria Chestnut Hill
B S JonesBailey Funeral Chapel Ltd
Baj Funeral HomeBakers Funeral Home
Bala Nursing & Retirement CtrBaldi Funeral Home
Baptist HomeBaron Rowland Funeral Home
Beaumont At Bryn MawrBeckett-Brown Funeral Home Inc
Belmont Behavioral HealthBest Boarding Home
Bethlehem Retirement VillageBeverly Healthcare Lansdale
Bishop Funeral HomeBlue Bell Place
Bolden's Boarding HomeBoyd-Horrox Funeral Home Inc
Bringhurst Funeral HomeBrith Sholom House
Brittany Pointe EstatesBroomall Presbyterian Village
Brown & Hill Funeral Home IncBrown Flemuel Funeral Home
Brown's Boarding HomeBrown's Personal Care
Bruce R Hawkins Funeral HomeBryn Mawr Hospital
Bryn Mawr RehabilitationBryn Mawr Terrace Convalescent
Burns Funeral Homes IncByrne Funeral Home
C J O'Neill Funeral Home IncCambridge Retirement Community
Cambridge Walnut ParkCaramenico Funeral Home
Care Center At Logan Square ECare Pavilion Of Walnut Park
Carto Funeral Home IncCasa Enrico Fermi Apartments
Cathedral VillageCatholic Health East
Catholic Healthcare SvcCbiz Retirement Svc
Center For Womens HealthCentral Boarding Homes Inc
Central Montgomery Medical CtrChadwick & McKinney Funeral HM
Chandler Nugent-Phillips FnrlChandler's Personal Care Home
Chapel Manor Nursing & RehabCharles C Knox Home
Charles P Stolfo Funeral HomeChelten Christian Crusade
Chelten Christian Crusade IIChelten Manor
Chelten Place ApartmentsCheltenham Nursing & Rehab Ctr
Cheltenham York Road NursingCheshire Home
Chestnut Hill HealthcareChestnut Hill Hosp Outpatient
Chestnut Hill Rehab HospitalChew Funeral Home Inc
Children's HospitalChildren's Hospital Of
Choi Funeral Home IncChrist Church Hospital
Christopher G Kent FuneralChurch Lane Senior Care
Cieplinski Funeral HomeCity Of Hope National Med Ctr
Clara Baldwin ManorClarence M Wood Funeral Homes
Cliveden Convalescent CtrCompagnola A Andrew Funeral Hm
Complete Care SvcCongleton Funeral Home
Conlyn HouseContinuing Care Hospital-Phila
Continuing Care Nurse & RehabCordoza Jacks Funeral Home
Craft Funeral HomeCraft Givnish Funeral Home Inc
D'allura Funeral Home LtdDallas M Miller
David Funeral HomeDavid G Richardson Funeral Hm
De Baptiste Funeral Homes IncDean-Geitner-Givnish Funeral
Deborah L Wilson Funeral HomeDeer Meadows
Delaware Valley Cremation SctyDevon Manor
Di Pinto-Mehl Funeral HomeDill-Sweeney Funeral Home
Dinan Funeral Home IncDisston Manor Personal Care
Dock Woods Community IncDonohue Funeral Home Inc
Dooley Funeral HomeDowney's Boarding Home
Downs-Rafferty Memorial HomeDudycha Retirement Svc
Dunwoody VillageDupree Funeral Home
E Mc KainEagleville Hospital
Earaminas Funeral HomeEastern Pa Psychiatric Inst
Edgehill Nursing Home & RehabEdgewood Retirement Home Inc
Edward C Tomaszewski IncEdward J Guckin Funeral Home
Edward J Mc Gee Funeral HomeEdward M Walczak Funeral Home
Edward Mc Bride FuneralEinstein Geriatric Day Hosp
Elkins Crest Health & RehabElkins Park Hospital
Elm Terrace GardensElmira Jeffries Memorial Home
Emery & Bey Funeral Home IncEmil J Ciavarelli Family
Emil J Ciavarelli Funeral IncEmmanuel Johnson Funeral Home
Enlow Funeral HomeEnon-Toland Apartments
Episcopal HospitalEugenia Hospital
Evangelical ManorEvangelical Services For Aging
F X Thomas Funeral SvcFairview Care Ctr
Fairview Care Ctr-Paper MillFannie Wilson Home
Federation ApartmentsFitzpatrick Funeral Home Inc
Flanagan-Mc Gee Funeral ParlorFletcher Funeral Home Inc
Fletcher H Townsend Funeral HmFlorence Crittenton Ctr
Foley Funeral HomeFort Washington Estates
Fountain Funeral HomeFour Freedoms House Of Phila
Fox Chase Cancer CtrFox Chase-Temple Cancer Ctr
Fox Funeral HomeFox Subacute At Clara Burke
Francis Funeral Hm Inc Br OfcFrancis Funeral Home Inc
Frankford HospitalFraternal Order Of Police
Frederick ThompsonFredk L Thompson
Friends HospitalFriends Services For The Aging
G Choice Funeral Chapel IncGalzerano Funeral Home
Garriest Crawley Funeral IncGarzone Funeral Home
Geitner Funeral HomeGeitner Funeral Homes Inc
Geitner-Givnish Funeral HomeGeorge C Fitzpatrick Fnrl Home
George L Harrison House HospGeriatric Intensive Outpatient
Germantown Community Hlth SvcGermantown Home
Germantown HospitalGermantown MRI Center
Gilbert H Schobert Funeral HmGlenwood Boarding Home Inc
Glori Dei EstatesGloria Dei Farms
Gloria Dei ManorGloria Dei Outreach Corp
Gloria Dei TowersGniewek Funeral Home
Golden Slipper Uptown HomeGoldstein Rosenberg Rayfield
Goldsteins' Rosenberg's IncGraduate Hospital
Grasso Funeral HomeGray Funeral Home
Gray Manor ApartmentsGreen Acres Rehabilitation Ctr
Green Funeral Hm LtdGreen Lane Residence
Greens At WestoverGuckin Funeral Mansion
Guild House EastGuild House West
Gwynedd EstatesGwynedd Square Ctr For Nursing
Hahnemann University HospitalHall Homes Inc
Hancock Funeral Home LtdHarbor View Towers
Harold B Mulligan Funeral HomeHarry B Palmer Funeral Home
Haverford Nursing & Rehab CtrHayes Manor
Heg Homemaker CompanionsHelen E Waite Funeral Svc
Helweg Funeral Svc IncHenry J Nimmons Funeral Home
Hersha Hospital ManagementHiLLCrest Center
Hines' Boarding HomeHollen Funeral Home Inc
Holy Redeemer Health SystemHoly Redeemer Hospital/Medical
Holy Redeemer Hosptal & MedHomestead Nursing & Rehab Ctr
Hopkins HouseHouse Of Despot
House Of FriendsHubert M Mc Bride Funeral Home
Huff & LakjerImmaculate Mary Home
Inglis HouseIntegrated Health Svc
Isaac Bradley Boarding HomeIvyridge Personal Care Home
J J Modzianowski Funeral HomeJackmon Funeral Home Inc
Jacob F Ruth Funeral DirectorsJames A Golden
James A Mc Cafferty FuneralJames H Turner Funeral Home
James L Hawkins Funeral HomeJames L Minus Funeral Home
James L Morse Funeral Home IncJames M Campbell Funeral Home
James Marie Personal Care HomeJames R Baskwill Funeral Home
Jas R Baskwill Funeral HomeJeanes Hospital
Jeans HospitalJerome J Cassizzi Funeral Home
John Clark Funeral HomeJohn E Gibson Funeral Home
John E Stiles Funeral HomeJohn F Fleur & Sons Funeral
John F Fluehr & Sons IncJohn F Givnish Funeral Home
John F Kennedy Community CtrJohn F Murray Funeral Home
John H Joynes Funeral HomeJohn J Bryers Inc
John R Deady Funeral HomeJohn R Freed Funeral Home Inc
Johnson Family HouseJohnson's Funeral Home
Jordan Personal Care ResidenceJoseph A Moderski Funeral Home
Joseph A Quinn IncJoseph F Brennan Funeral
Joseph J Mc Goldrick FuneralJoseph Levine & Son Inc
Joseph T Sekula Funeral HomesJoseph V Fusco Funeral Home
Julian V Hawkins Funeral HomesKarcsh Funeral Home
Kash Lak Funeral HomeKaysim-Court Manor
Keene & Carney Funeral HomeKen Care Health Ctr
Kensington HospitalKim Keeho Funeral Home
Kimble Funeral HomeKing Funeral Svc Inc
Kirk & Nice Funeral HomeKirk & Nice Inc
Kirkbribe CenterKish Funeral Home Ltd
Kociubinsky Funeral HomeKoller Funeral Home Inc
L A Digiacomo IncLabor Of Love Inc
Lafayette RedeemerLamb Funeral Home Inc
Lambie Funeral HomeLankenau Hospital
Lawrence W Mc Elvarr Fnrl HomeLawrence W Mc Elvarr Funeral
Lee Roy Harper Funeral HomeLee's Boarding Home
Len E Ellis Funeral HomeLeonetti Funeral Home Inc
Liberty CourtLiberty Healthcare
Life Force Elderly IncLittle Sisters Of The Poor
Loftom Morris ArmsLouis Swift Plunkett Funeral
Louise E & William W Savin IncLownes & Moore Funeral Home
Lownes Funeral HomeLuther Park Personal Community
Luther Woods Convalescent CtrLydia Pelzer-Kirkland Funeral
M Mahlon Residences-HaddingtonMagee Rehab Riverfront
Magee RehabilitationMain Line Nursing & Rehab Ctr
Mancini Funeral HomeMann Funeral Home Inc
Manor At Dresher HillManor Care Health Svc
Maple VillageMaplewood Manor
Marwood Rest Home IncMary J Drexel Home
Mary M Givnish Funeral HomeMasonic Home Of Penn
Mauger-Givnish Funeral HomeMayo Nursing & Convalescent Hm
Mc Arthur Funeral HomeMc Ilvaine Funeral Home
Mc Ilvaine Mundy ClareMcCloud's Personal Care Home
Mces Crisis ResidentialMcgowens Boarding Home II
Medical College Of Penna HospMercy Community Hospital
Mercy Douglas ResidencesMercy Eastvick Wellness Ctr
Mercy Health SystemMercy Hospital
Mercy Hospital Of PaMercy Suburban Hospital
Methodist HospitalMethodist Hospital Nursing Ctr
Michael F Gallo Funeral HomeMitchum Wilson Mortuary Svc
Mitchum-Wilson Funeral Hm IncMonaghan Funeral Home
Montgomery Adult Daily LivingMontgomery Co Assited Living
Montgomery Corp Health SvcMontgomery County Emergency
Montgomery County HousingMontgomery County Housing Auth
Montgomery HospitalMontgomery Hospital Snu
Monti Funeral HomeMoore & Snear Funeral Home
Morton's Boarding HomeMoss Rehabilitation Hospital
Mount Airy CommonsMurphy Funeral Svc
Murphy-Ruffenach Funeral HomeNasevich Funeral Home
National Nursing Ctr CnsrtmNazareth Hospital
New Seasons At DevonNix Funeral Home
Norkas Funeral HomeNormandy Farms Estates
Norristown Regional Cancer CtrNorth Philadelphia Health Syst
Northeastern HospitalNorthwest Center Inc
Northwestern Human SvcNorthwestern Human Svc-Phila
Nulty Funeral HomeOakbridge Terrace
Opportunities TowerOrth Board Home
Osborne Funeral HomeOur Mother Of Good Council
Overmont HousePage Funeral Home
Pams IncPaoli Memorial Hospital
Paoli PediatricsPaoli Surgery Ctr
Park Drice ManorPark Pleasant Nursing Home
Parker Personal Care BoardingParkview Hospital
Parkview Hospital SnuPaul's Run
PavilionPelzer Funeral Home Inc
Penn HomePennick Funeral Home
Pennsylvania Burial Co IncPennsylvania Hospital Medical
Pennsylvania Hospital-PthlgyPennypack Center
Perkins Personal Care HomePeter S Murianka Funeral Home
Petner Funeral HomePhila Geriatric Ctr Executive
Phila Protestant HomePhiladelphia Housing Authority
Philip Murray HousePilgrim Gardens
Pleier Funeral SvcPlummer's Personal Care Home
Powell Funeral HomePowell Funeral Home Inc
Presby Homes & SvcPresbyterian Home For Aged
Price Funeral Home IncProfessional Home Health Svc
QuadrangleQuadrangle By Marriott
Rachubinski Funeral Home IncRachubinski Funeral Homes Inc
Ragin's Boarding HomeRalston House
Rancocas Anesthesia-Wills EyeRay Funeral Home Inc
Redeemer VillageReformed 7 Day Adv Chr Home
Regina Community Nursing CtrRegina Nursing Ctr
Reilly Funeral HomeRenal Center Of Philadelphia
Renfrew Center IncResearch Ctr
Resources For Human Dev IncRicci Funeral Chapels
Richard C Johnson Jr FuneralRivers Edge Nursing & Rehab
Riverside Presbyterian ApartRobert Dewitt Personal Care
Robert F Flanagan Funeral HomeRobert L D'Anjolell Memorial
Robert L Mannal Funeral HomeRobert P Monaghan Funeral Home
Robert Walker Funeral HomeRobinson Funeral Home
Rodriguez Funeral HomeRogers Funeral Home Inc
Roman Funeral HomeRonald R Piselli Funeral Chpl
Rorie's Boarding HomeRose Funeral Home
Rose K Ginsburg Sn PavilionRosemont Presbyterian Village
Rothermel-Videon-Givnish IncRowland-Myers Funeral Home Inc
Roxborough Memorial HospitalRuffenach Funeral Home
Sacred Heart Free HomeSacred Heart Manor
Saint Mary's ManorSalba Apartments
Saligman House IncSandy Hill Terrace
Sannutti Funeral HomeSansom House
Sariego Boarding HomeSaunders House
School Lane House ApartmentsSchwenckfeld Manor
Select Specialty HospitalShaare Zedek Medical Ctr
Shaeff-Myers Funeral Home IncShalom Apartments Of Fed House
Shea Funeral Home IncSheffield Funeral Hm Director
Shelly-Dinan Funeral Home IncShriners Hospital For Children
Simcox-Mc Ilvaine Funeral HomeSimpson Fletcher Conestoga
Simpson HouseSlabinski Funeral Home Inc
Slater Funeral HomeSpear's Personal Care Home
Spencer J Lee Funeral HomeSpring Garden Towers
Spring House EstatesSpringfield Residence
St Agnes Medical CtrSt Catherine's Hall
St Christopher's HospitalSt Frances X Cabrini Home
St George Athenagoras ManorSt Ignatius Nursing Home
St John Neumann Nursing HomeSt Joseph's Retirement Comm
St Joseph's Villa - FlourtownSt Matthew's Manor
Stapeley In GermantownStenton Hall Nursing Home
Stephen Smith Towers AptsStigale Memorial Homes Inc
Strehlau-Hancock Funeral HomeStretch Funeral Svc Inc
Stuard Funeral Directors IncSuburban Woods Health & Rehab
Sucharski Funeral SvcSummers Gate
Sunrise Assisted LivingSunrise Of Abington
Susquehanna TownhousesSzpindor Funeral Home
Tabor Home IncTaylor's Personal Care
Temple Continuing Care CtrTemple University Children's
Temple University HospitalTerranova Funeral Home Inc
Terry Funeral HomeThomas J Mc Donald Funeral
Thomas Jefferson Univ HospitalThompkins Funeral Home
Thoroughgood HomeTkaczuk Funeral Home
Towles Family HomesTowne Manor East
Towne Manor WestTraditions Of America Inc
Trinity HouseTucker House Nursing Home
Unitarian Universalist HouseUnited Cerebral Palsy
University Of Pa Health SystemUniversity Square Complex
V Burney Stone Funeral HomeValley Forge Consulting
Venango HouseVencor Hospital
Verna Funeral HomeVha East Coast Inc
Vicki's Boarding HomeVika's Home
Vincent Gangemi Funeral HomeVisconto Funeral Home
Visconto Funeral SvcVolpe Funeral Homes Inc
W D Jackson Funeral HomeWackerman Funeral Home
Walker ResidenceWalnut Park Plaza Apartments
Walter E Sabbath Jr FuneralWalter Meyers Funeral Homes
Walter Sucharski Funeral HomeWalton B Brown Funeral Home
Warren E Smith Health CtrWarren Miller Funeral Home
Waverley Residential CtrWaverly Heights Ltd
Wayne CenterWelsh Funeral Svc
Wescott Funeral HomeWest Philadelphia Geriatrics
Westminster Evanggelical HomeWetzel & Son Funeral Home
Wetzel & Son Funeral Home IncWhite Horse Village Life Care
Whitemarsh House IncWhitemarsh Retirement Partners
Whiting Funeral HomeWill's Eye Hospital
William A Cuffee Funeral HomeWilliam A Moore Funeral Home
William C Mc Conaghy LtdWilliam G Malloy Funeral Home
William H Logan Funeral HomesWilliam J Phillips Funeral Hm
William R May Funeral HomeWilliam R May Funeral Home Inc
Williams & Palmer Funeral HomeWilliams Funeral Home
Willis Logan Funeral ParlorWillow Crest Manor
Willow Lake Assisted LivingWillow Ridge Nursing & Rehab
Wills Eye HospitalWills Surgery Ctr
Women Of HopeWomen Of Hope-Vine
Women's Center-Diagnostic ImngWyncote Church Home
Yarborough & Rocke Funeral HmZion Gardens Apartments

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 Specialty Services

Robertson's specializes in the following:
• Unique florist arrangements
• Incredible flowering plants, orchids, bonsai trees, and topiaries
• Weddings - Robertson's can handle everything for you-from the smallest detail to every detail including bouquets, centerpieces, lighting, catering-you name it. Our expert florists are here to help
• Special Events - our event specialists and florist designers are ready with suggestions for every facet of your event
• Corporate Events - floral arrangements, favors, ideas-we are here to help every step of the way
• Extensive selection of gourmet baskets, all of which may be custom designed
• Corporate sales - Call and ask for Morgan Bitzer, our corporate florist sales leader who will be happy to find the right gift idea

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 Contact Information

Robertson's Flowers of Chestnut Hill
8501 Germantown Ave
Philadelphia, PA 19118
800-242-6002

Robertson's Garden Center
1301 East Mermaid Lane
Wyndmoor, PA 19038
800-242-6002

Robertson's Flowers of Bryn Mawr
859 W Lancaster Avenue
Bryn Mawr, PA 19010

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 Delivery Policy

Please check out the list of areas we cover located on the about us page for details.

U.S. orders must be received before 12:00 p.m in Philadelphia and in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

Robertson's Flowers deliveries on Sundays for orders placed by 5pm Saturday. Delivery fees vary for Sunday deliveries.

We cannot guarantee specific flowers in areas other than the greater Philadelphia area, but we can guarantee that your gift will maintain the same quality that Robertson's Flowers has delivered for 80 years.

Robertson's Flowers has been a tradition in the Philadelphia region since 1927. Originally known for our sense of style and taste in exquisite flowers and arrangements, we have grown in the past 80 years to become a favorite place to shop for extraordinary flowers, plants and topiaries, gifts, home accessories and furniture.

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 Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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 Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

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Philadelphia | Bryn Mawr | Wyndmoor
1-800-242-6002

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