How are we responding to the Coronavirus?
The safety of our valued clients and staff is our top priority and we've adjusted our business practices to ensure we follow all CDC recommendations and local guidelines.
We are open and accepting orders online and over the phone and making contactless deliveries to ensure we adhere to proper social distancing policies. We will leave your gift for the recipient on their doorstep or with the doorman and call to notify them the delivery has been made. If there is not a safe place for us to leave the gift, we will contact the recipient directly and arrange for the best way to deliver their gift.
Our retail stores are open for in-person shopping and pick up orders. Our stores are cleaned and disinfected regularly and all customers are required to wear a mask. We will be happy to provide a disposable mask for anyone that needs one.
For the time being, our Design Studio and Greenhouses will remain closed to the public to ensure our design and delivery staff can operate as safely as possible.
Are we delivering?
Yes, we are accepting orders over the phone, online, and in-person at our retail stores. We have implemented a contactless delivery policy. All gifts will be left on the doorstep or with the doorman and we will immediately call to notify the recipient the delivery has been made. If there is not a safe place for us to leave the gift, we will contact the recipient directly and arrange for the best way to deliver their gift.
Are our retail stores open?
Our retail stores are open for in-person shopping and pick ups.
Our most up-to-date store hours can be found here.
Are you offering pick up?
Yes, we are happy to offer pick up options at both our Chestnut Hill and Bryn Mawr locations.
At this time our Design Studio and Greenhouse are not authorized for pick ups and remain closed to the public.
How do we handle delivery issues?
We require a recipient phone number for every delivery to ensure that any issues that arise can be addressed quickly and efficiently. If no one is home, we will leave a message to let them know we have a gift for them and to call us to reschedule a delivery at their convenience. If for any reason there is an issue with the product after it has been delivered, we will replace the product at no additional cost.
What if the product I ordered is not available?
As always, if an item is unavailable we will substitute with a similar product of equal or greater value. If we need to make multiple substitutions, we will call you for approval.
How can you contact us?
We can be reached over the phone at 215.836.3050 on Monday through Friday from 8:30am-5:30pm and on Saturdays from 9am-4pm or via email at info@robertsonsflowers.com at any time.